Refund policy

Returns & Refunds

All items are made to order. Due to the custom nature of our products, we do not accept returns, exchanges, or cancellations once an order has been placed.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@thywill.studio and provide clear photos of the item and its packaging for review. Damage that occurs after delivery due to misuse, handling, or installation is not covered.

We will review the information provided and, if approved, offer a resolution at our discretion. This may include a replacement or a refund, depending on the circumstances.

Approved Returns

In rare cases where a return is required:

• Returns must be approved in advance

• The item must be returned in its original condition

• Return shipping costs are the responsibility of the buyer

• Refunds are issued only after the item has been received and inspected

Orders returned without prior approval will not be eligible for a refund.

Approved refunds are processed to the original payment method within 10 business days. Please note that banks or credit card providers may require additional time to post the refund.

Non-Returnable Situations

Refunds or returns are not offered for:

• Buyer’s remorse or change of mind

• Size preference or décor compatibility

• Minor color variations due to screen settings or lighting

• Normal wear and tear after delivery

If you have any questions or concerns about your order, please contact us first at hello@thywill.studio so we can assist you.

This policy applies to all orders, including international orders.