Contact
For questions about a piece or an order, write to us.
Client care
Replies within 1-2 business days.
Frequently asked questions
Do you offer custom sizes?
Custom sizes are considered on request. Please write to us at hello@thywill.studio with the piece and the size you have in mind, and we will reply within 1-2 business days.
Will the colors look exactly like they do on my screen?
We do our best to represent each piece accurately. However, colors can vary slightly depending on your screen/device settings and lighting conditions in your space. If you have any questions about a specific piece before purchasing, feel free to reach out at hello@thywill.studio.
What if my order arrives damaged, defective, or incorrect?
In the rare occurrence that something arrives damaged, defective, or incorrect, please reach out to us at hello@thywill.studio within 7 days of delivery with your order number and clear photos of the item and its packaging. We review every case individually and will do our best to make it right.
For full details please review our Refund Policy.
Can I make changes to or cancel my order?
Because each piece is produced only once it is ordered, orders may be cancelled or changed within 2 hours of purchase by emailing hello@thywill.studio. After that, production begins, and orders can no longer be cancelled or altered.
When will I get my order?
Orders typically take 3–7 business days to produce and ship. Once shipped, delivery typically takes an additional 3–7 business days, though this may vary depending on the carrier and your location.
Please note that during peak seasons and holidays, production may take up to 10 business days, and delivery may take longer. All dates are estimates and are not guaranteed.
We currently deliver to street addresses within the United States only. For full details, please see our Shipping Policy.
What is your return policy?
Because every piece is made to order just for you, we do not accept returns, exchanges, or refunds once an order has been placed. We encourage you to take your time reviewing all product details before purchasing, and if you have any questions at all, please reach out to us at hello@thywill.studio before placing your order. We are always happy to help you find the perfect piece!
If your piece arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we will make it right.
For full details please review our Refund Policy.